Support

Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

ThemeRex technical support is always there to assist their users with all the technical questions regarding ThemeRex products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: themerex.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Hosting

Recommended hostings:

ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

Craig has been a brilliant supporter, very professional, friendly, approachable and excellent communication throughout. Craig has gone out of his way to provide assistance, this has been a great aid for dealing with all my education difficulties and I really appreciate. Couldn’t ask for a better service, I highly recommend.

Would totally recommend Develop us, made my son feel at ease. Having the assessment done in the comfort of his own surroundings I think was a big help. My son actually enjoy his day and didn’t seem stressed or worried about the assessments. Craig was so helpful and still is a month on sending me useful links etc. Thank you so much.

Craig has been a great help, he’s been considerate and clear throughout and provided further support. Craig has gone out of his way to provide guidance and assistance, which has been a huge comfort and aid for dealing with workplace and personal issues, for which I am wholly grateful and highly recommend his services.

I recently had an assessment as an adult for dyspraxia or Developmental Co-ordination Disorder after self-referring. Craig was brilliant throughout. Great to deal with, understanding of my needs, and very supportive. He gave me a comprehensive assessment and communicated to me the whole process in an easy to understand manner. The final report was well written and I now have the evidence I need to get support in the workplace. I would highly recommend him and Develop Us

Craig is very patient and maintained really excellent communication throughout the whole process. During his assessment he was professional and patient, and pulled out all the stops to get his report to us ASAP. Highly recommended.

Craig has been a brilliant supporter, very professional, friendly, approachable and excellent communication throughout. Craig has gone out of his way to provide assistance, this has been a great aid for dealing with all my education difficulties and I really appreciate. Couldn’t ask for a better service, I highly recommend.

Craig has been a fantastic support with my son, Craig offers a wealth of knowledge, experience and great advice. Craig is enthusiastic and has a great deal of patience with the people he supports, I would have no hesitation in recommending his services and wish him all the best in the future.

Craig has been a Godsend to myself and my husband and my eldest daughter who was diagnosed. I am glad I asked for Craig’s professional opinion on the matter.  I am glad he did the assessment and we got the outcome of what we have thought it was for a while now. Thank you Craig.

I am a student who has been receiving support and tutoring from Craig since November 2018. Since receiving tutorial support from Craig, I have progressed onto high-level courses and an access course which has helped with my studies, knowledge and work. Craig has shown me support and helped make my course work manageable. I feel that I have been able to turn to Craig with any question or doubt and have received nothing but clarity and guidance. Without Craig’s help and support I do not think I would have the courage and ability to complete the courses and progress to higher levels. I have had support off Craig for a variety of courses and with work advise.

I feel that Craig has given me the confidence to take steps in my life that I would not have made on my own. Craig has not only been friendly and supporting, but has also been very professional, reliable and organised with the help he has given me.

Student

Craig engages with his students in a way that is both professional and clear and thus gains the most of the time spent in his classes.

Student
Phone: 02921 290 047
Email: [email protected]
1 Downlands Way, Cardiff Wales, CF33BY
Company Number: 11343082 (Registered company in England and Wales)
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